We understand that communication is the key to our relationship with you and whether it is ‘good’ news or ‘bad’ news, we won’t keep it from you!
We keep you updated with progress and activity relating to your Property and Tenants.
Direct email access to your Property Manager is a quick and efficient option available to you.
A 24-hour emergency service is available to handle any emergencies promptly, providing your Tenants with a 24-hour service, 7 days a week.
Our job is to find the best possible Tenant for your Property in the quickest possible time.
Our detailed screening process aims to establish that Tenants can meet the responsibilities of the Tenancy Agreement.
Tenant selection is in accordance with Laws covering Discrimination and Residential Tenancies and Privacy. We keep you informed of Applications, so you can take part in the selection process.
Unlike many other Agents, keys to your Property are not handed out to prospective Tenants. We don’t take that risk with your investment.
Before a Tenant moves in, your Property Manager completes an inspection with a carefully detailed Condition Report.
Photos of the Property are available options at both the start and end of the Tenancy.
At the end of the Tenancy these documents help ensure your Property is in the same condition as at the start, fair wear and tear considered, and that the Tenant’s Bond is disbursed appropriately after a thorough Vacate Inspection.
At the time of signing the Tenancy Agreement we educate and advise the Tenants of important aspects of the Tenancy Agreement and the Property itself. We take care of all the documentation, Rent payment methods and Bond lodgment to ensure all is in place for a trouble- free Tenancy.
We take care of your Property’s maintenance and repairs as if it were our own.
Firstly, to bring to your attention any immediate maintenance needs and secondly, to inform you of any preventative maintenance or refurbishment that may be beneficial. Owners can then forecast and budget accordingly, for any upgrading work suggested in the report.
Neglect of minor repairs can often lead to major expenditure and the loss of a good Tenant. Our attention to maintenance will ensure that problems are resolved quickly, by qualified Tradespeople and at a reasonable price with a limit determined by you.
We have a large pool of highly skilled and fully licensed, reliable Tradespeople who can get the job done and at the right price.
In those occasional disputes with Tenants we act as mediator between you and the Tenant, and if needed, we refer to Dispute Resolution Services.
If the dispute continues, we can attend the Tenancy Tribunal, on your behalf. The Tribunal is an independent third party to hear the dispute and make a decision on the matter. We are well trained to handle such situations and know how best to represent you before the court.
We take the stress away from you!